Shipping policy
Processing Time:
All orders are processed within 1–3 business days Unless otherwise stated. Orders are not shipped or delivered on weekends or public holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer the following options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (Australia Post) | 2–8 business days | Starts at $10 |
| Express (Australia Post) | 1–3 business days | Starts at $19.25 |
Note: Delivery delays can occasionally occur due to unforeseen circumstances or high demand.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
🌏 International Shipping
We currently do not offer international shipping.
🚚 Local Pickup
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Pickup from a market: Free local pickup is available. You will receive a notification when your order is ready and which market to pick it up from. Email cocoandolivebodybliss@gmail.com to find out when and where you can pick up.
📬 Shipping Issues
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Incorrect Addresses: Please ensure your shipping address is correct. We are not responsible for orders sent to incorrect or undeliverable addresses.
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Lost/Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days at cocoandolivebodybliss@gmail.com, and we’ll work to resolve the issue.